THE PROTECTION OF PERSONAL DATA
virsa.gr created this website for the sole purpose of serving its customers. The website virsa.gr is simple and friendly to use and is designed to meet the specific needs of each user. In order to achieve your best service, it is important that you, our customer, understand that you must provide us with specific information regarding the processing of your order and which is safeguarded by us.
This Privacy Statement describes the method of collecting data from our website and the use of this data by us. This Privacy Statement refers solely to your personal data, which you provide to us during your orders on this website.
GENERAL
The information that has been voluntarily given by the users of the mentioned website is used by our company in order for its users to have direct and effective communication with the store, to provide them with answers to specific questions they pose and finally to serve and execute their orders.
The information collected through the website is intended to count its traffic number, determine customer requirements for more products and facilitate transactions with our company. the virsa.gr does not distribute to any other organization or partner that is not affiliated with it, e-mail addresses, or any other information concerning its users and customers.
COLLECTION OF INFORMATION
The virsa.gr designed its website so that its users can visit it without having to reveal their identity unless they wish. Visitors to our website are asked to provide us with their personal data only if they want to order product(s), register on our website and/or send an email to virsa.gr.
USE OF INFORMATION
The virsa.gr collects three types of information about users: (1) information that the user gives us when registering as a customer, (2) information that the user gives us in order for his order to be executed by virsa.gr, (3) information that the user gives us in contest entries that take place from time to time.
When filling in any order form on our website, you will be asked for your name, address, postal code of your area, your e-mail address, your telephone number, credit card details, the method of payment of the order. In addition, you may be asked for more specific information, such as shipping and delivery details of an order, billing information or details about the offer you have requested.
The virsa.gr makes use of the information you give us during the electronic submission of the form, in order to contact you about (i) the delivery of the order at your place, (ii) to confirm and identify the customer in any necessary case, (iii) for new or alternative products offered by the company, (iv) special offers of the company, (v) receipt of prizes following a contest draw. You have the capability choose whether or not you want to receive such communications from virsa.gr by sending your request via e-mail to info@virsa.gr e-mail address;
ACCESS TO INFORMATION
Each order execution requires the collection of personal information, for delivery or reservation of an order. Also, the use of a credit card, for the charge of which documents are required to identify the identity of the legal owner the first and only time is ensured in each case. Any supporting documents and documents certifying and stating the identity of the customer remains strictly confidential and is checked only by the competent responsible department of the virsa.gr.
Your submission of your personal data means that you consent to this data being used by virsa.gr employees for the reasons mentioned above. The virsa.gr requires its employees and the maintainers of its website to provide its users-customers with the level of security mentioned in this Privacy Statement.
In no other case can the virsa.gr share with others your personal information without your prior consent, unless this is required through the legal route. Please note that under certain conditions permitted or imposed by law or on the basis of a court order, the collection, use and disclosure of your personal data, which have been collected online without your prior consent (for example in the case of a court decision).
COOKIES
The virsa.gr has the capability to use cookies as part of the facilitation and operation of the services through its website. Cookies are small files (text files), which are sent and stored on the user's computer, allowing websites such as virsa.gr to operate smoothly and without technical anomalies, to collect multiple user options, to identify frequent users, to facilitate their access to it, and to collect data to improve the content of the website.
Cookies do not cause damage to users' computers or to the files stored on them. We use cookies to provide you with information and to process your orders and at each exit from the site they are automatically deleted. You must keep in mind that cookies are absolutely necessary in order for our website to function properly and smoothly.
CORRECTION MODIFICATION OR DELETION OF INFORMATION.
The virsa.gr allows its users to correct, change, supplement or delete data and information provided to the company. If you choose to delete information, virsa.gr will act to delete that information from its files immediately. For the protection and safety of the user, doroupolibebe.gr will try to make sure that the person making the changes is indeed the same person as the user. To access, change or delete your personal data, to report problems with the operation of the website or to make any query contact virsa.gr by e-mail at info@virsa.gr e-mail address.
Changing or correcting your personal data can also be done through the registration page of virsa.gr. Please note that we will do everything possible to protect your personal data, but the protection of your password on our website also depends on you.
SECURITY OF TRANSACTIONS
virsa.gr is committed to ensuring the security and integrity of the data it collects about the users of its website. The virsa.gr has adopted procedures that protect the personal data that users submit to its website or provide it by any other means (eg by telephone). These procedures protect user data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to certify that this information is accurate and used correctly.
PERIODIC CHANGES
The virsa.gr constantly expands, updates and improves its website, and its related products and services, will also renew this policy. We recommend that you read this procedure at regular intervals in order to be informed of any changes to the content of this privacy policy. This policy will be amended from time to time without prior notice to users.
ACCEPTANCE OF THE PRIVACY PROTECTION PROCEDURES APPLIED
The virsa.gr if you use this website you accept and consent to this Privacy Statement announced through it.
DELIVERY/SHIPPING
Delivery of products – Ship Documents
The products purchased by the Customer will be delivered to the address which the Customer during registration declares as the pick-up address. The Customer will also be provided with a copy of the sales invoice and the consignment note. Deliveries will be made on receipt, with the signature of the addressee on the relevant documents.
Delivery within the Greek Territory
The virsa.gr will make deliveries of the products through the courier company ELTA Courier.
Delivery may be delayed: a) During periods with high commercial traffic b) Due to adverse weather conditions c) In case of force majeure
The cost of delivery of the products within the Greek Territory is borne by the customer.
Delivery outside the Greek Territory
For Shipments and Deliveries of Products anywhere outside Greece, the cost is borne by the customer.
RETURNS AND CHANGES POLICY
Cancellation of an order before delivery (right of withdrawal before delivery)
The Customer has the right to cancel the order, i.e. to cancel the purchase transaction before receiving the purchased products. In this case, the Customer sends a cancellation statement to virsa.gr at info@virsa.gr e-mail address. The virsa.gr will accept the cancellation and will refund the price to the customer by crediting his credit card only if the (purchased) product (purchased) products have not been delivered to the courier company for delivery to the Customer.
If they have already been given to the fast-hauling business, then the cancellation will be considered as a return of the products according to the following terms.
Change of products after delivery
If the Customer is not satisfied with the purchase made, he has the right to request the change of the purchased product. In this case, the Customer can send an e-mail to the virsa.gr to the above-mentioned e-mail address, info@virsa.gr and contact by phone at 2310 615 994, requesting the change of the product with another product of his choice.
For change of non-incorrect, not damaged or generally non-defective product, the customer assumes the shipping costs of the return (courier, transport, post office or other), which will be at his own risk.
Changes will not be accepted for products that were sold at a discount at the time of purchase.
If the new product has a higher price than the returned product, then the Customer will be notified electronically, by e-mail, to proceed to a new payment process (to pay the difference). The e-mail will contain a link to the payment website of this website, through which the Customer will enter all the necessary payment details in accordance with the terms below. If the new product has a lower price than the returned product then 2310 615 994 will credit the Customer with the difference according to the listed below.
Return of Products after delivery (Right of withdrawal after delivery)
If the Customer is not satisfied with the purchase made, he further has the right to return the product he will buy and request a refund of the price paid as provided by Greek legislation on consumer protection (right of withdrawal from a sale made). In this case, the Customer sends by e-mail a message / e-mail to the virsa.gr to the e-mail address noted above info@virsa.gr and communicates by phone at 2310 615 994, requesting the return of the product against a refund to him of the price paid.
For the return of a non-incorrect, not damaged or generally non-defective product for the purpose of refunding the money, the customer undertakes the shipping costs of the return (courier, transport, post office or other), which will be done at his own risk.
Deadline for change or return of products
Any request to change or return a product must be sent within 15 full days of receipt of the product. Requests to change or return the products after the period of 15 full are accepted only in case of defective products in accordance with the greek law, based on the provisions applicable to sales contracts.
Terms and conditions for the validity of a product change or return
Return or change the entire product
Both the right to change and the right to return the product (right of withdrawal from the sale) concern the entire purchased product and cannot be exercised on only part of the product.
List of returned products
The return or exchange of a product will not be accepted if it is proved that the product has been used and will be returned at the customer's expense. The products must be returned (for price refund or for change) in their original condition, complete and intact and their original packaging must not have been unsealed.
Ship of products in the virsa.gr
The Ship of the products to be returned or exchanged within Greece is free of charge only through the same courier company with which the product was sent for the first time. In case of sending the product to be returned or exchanged with another courier company, the customer will be charged the shipping costs.
The Customer sends via e-mail an e-mail to the virsa.gr at the e-mail address noted above info@virsa.gr and communicates by phone at 2310 615 994, requesting the return or change of the product.The cost of shipping the products to be returned or changed outside Greece is borne by the customer.
For each product returned or for which a change is requested, the Customer must include at the time of the Ship a copy of the receipt of the original purchase.
Delivery cost for products whose change is requested.
In the case of an incorrect, damaged or defective product, for which the change is requested, the Customer will not be charged the cost for the second receipt of the new product acquired after the change.
Conditions for the return of products.
In case of non-fulfillment of any of the above conditions, the virsa.gr is entitled either (a) to consider that the right of change or return was not validly exercised and therefore not to accept the return or change of the product or (b) especially in the case of products that are not returned intact, complete, intact and with their original packaging sealed.
Refund of price
As soon as the virsa.gr receives a request for return or change of product and if the above conditions are met, it will credit the Customer's credit card with the relevant amount. It usually takes 7 business days to process the request and make the credit registration.
The Customer will be notified as soon as the return/change request has been fully processed. In the above case where the virsa.gr is entitled to compensation for defects in the returned products, it will have the right to offset the relevant amount of compensation claimed against the price to be refunded.
